At the drop of a hat – that’s how fast things need to roll out in the eCommerce Industry. The eCommerce industry is rapidly changing the market dynamics and is slowly making the traditional brick and motor stores obsolete. Today, most people visit a store or a mall for window shopping, the real purchase is made online. Various reasons have contributed towards making the eCommerce market the most preferable customer choice.
- Ease of shopping from the comfort of your home.
- Online offers the best deals and discounts that are not founds in the stores.
- Plenty to choose from
- Mobile-based websites have brought the entire global market into the customer’s pocket.
- Multiple payment options are safe and reliable.
- EMI options on products with high price value.
- The benefit of same-day delivery at doorstep
The above-listed offerings make eCommerce the favorite destination for shoppers, globally. Additionally, the ease of shopping anytime from anywhere in the world gives customers more flexibility and exposure to the world market. However, to meet the demand of this ever-growing market, the warehouse managers, also need to be on their toes to ensure that customer demands are met on time. Thus, the traditional method of warehouse management has been replaced by the modern-day warehouse management system software. So precisely, what does an eCommerce WMS deliver as compared to the traditional Warehouse management method?
Fulfill orders at the drop of a hat
In the eCommerce industry, deadlines are steep, and the number of orders is usually more. During the festive season, the rush is even more. Thus, to keep up with the growing demand and to fulfill every order on time, the WMS system is a great boon, it makes processes quicker, and it eliminates the chances of error. However, make sure you initiate the implementation of the system before the onset of the peak season so that you can rise to the demands of the customers during this time.
Never miss out on the Singles
In the traditional warehouse management process, the order size was usually bulk, but with eCommerce, the number of single orders will amount to 80% of the total order. For brands that list their products on Amazon, eBay, and other popular platforms, the percentage of orders might be even greater than 80%. Thus, to keep track of every order and ensure that each one is delivered on time, the WMS plays an important role. A good WMS will help in optimizing delivery channels so that multiple orders can be picked from a single location. Moreover, the back and forth process for picking single orders can be minimized. This saves on cost and reduces the workload of the delivery personal.
Let’s understand the importance of automation with the help of a day to day scenario. Brand X needs to deliver 500 orders per day- the delivery team arrives and picks the order by afternoon. You have promised your customers; 48 hours deliver TAT. The orders are successfully handed over to the mailing team. However, how would you ensure that a 48-hour delivery promise is fulfilled? This is where the eCommerce WMS comes into the picture, with the help of a handheld device, the record of the distributed orders can be recorded in real-time. This way, you can ensure that every order is delivered before the end of the 48-hour deadline.
Compared to the traditional B2B and retail format, the percentage of Return of Things is higher. Thus, to ensure that every order is efficiently handled and replaced, the use of an automated WMS is essential. Especially for customers who place a replacement request due to quality issue, the replaced order needs to be promptly delivered so that customer does not take back a negative experience.
The Final Word:
The power of click is growing by the day. Customers are spoilt for choices and thus to stay ahead of the competition, the warehouse management process needs to revamp itself into a technology-driven powerhouse. Speed is the nature of eCommerce business and to lead the game, the only option is automation.