As a small to medium sized retailer, you have a number of unique issues and challenges that you face on a daily basis. There is competition around every corner, the need to provide a superior level of service to your customers, the products have to be in demand and what consumers want, you need to find a way to be unique, and your business needs to operate in a fluid, streamlined, and productive manner in order to be successful.
While there are many ingredients to success, technology has presented a number of tools that can make life easier for small to medium-sized retailers. Here’s a look at five must-have apps that could change the way you go about doing business, resulting in some huge improvements.
Customer service is one of the most important aspects of any business. Without happy and satisfied customers, you can’t possibly hope to succeed in the long-term. Salesforce is an app that puts you in better control of your customer service and can increase it by up to 45%. It allows you to offer top-notch service and build customer loyalty through a streamlined system.
Once you download the Salesforce, be sure to also check out Keyboard Wedge, which acts as a companion tool for Salesforce. There is no integration needed, as Keyboard Wedge will work seamlessly with Salesforce. Keyboard Wedge makes it possible for you to turn your mobile device into a barcode scanner with accurate data capture. This means you’ll be able to manage inventory no matter where you are.
If your marketing efforts include email campaigns of any type, then MailChimp is an absolute must-have. With this app, you’ll be able to easily create campaigns, manage them, and even track results.
For those who may have multiple store fronts and need a way to be able to be in constant communication with staff, a messaging app can be the best solution. You may want to check out WhatsApp which allows you to create group chats or private chats.
Part of running a business is managing and scheduling staff. The Deputy app can make this task a breeze and ensure that everyone is aware of what is expected of them. With this app you’ll be able to set up shifts for your employees (perfect for businesses that don’t follow the traditional 9-5 workday), communicate with employees through the app, and even assign specific tasks to them. Everyone will have access to the information in real-time, so it takes away any confusion or questions.
Of course, an accounting app can also make life a whole lot easier, and the QuickBooks app is a perfect option to look into. This is the companion app to QuickBooks Online, providing the majority of the tools and features that the desktop offering has.
Each of these apps is meant to perform a specific list of tasks and will in turn make your business that much more streamlined and efficient.