Internal communications are really important for a business as it encourages employees to coordinate with their peers and opens a communication stream for employees to get to management directly. Businesses all around the world have internal communication tools for their employees so there is always a way to have information delivered to the right person without the hassle of scheduling meetings and sending handwritten memos.
Internal communications are also very important in boosting employee confidence and teaching the important rules of formal communication to employees. It ensures that all your employees can reach out to you whenever required. Internal communication plays an important role in preparing your employees for communications with your business clients, all employees at some point get to interact with your clients too and if your company already has a good internal communication system in place it will ensure that your employees can represent you well with the clients too.
Internal communications have become more regulated with modern tools and internet facilities. You will see the benefits of great internal communications in so many ways. Here are a few of the ways you can improve internal communications at your business.
1. Introduce internal communication employee app or tool
This is the best chance you get to have all your employees on one platform and make sure they are empowered, informed and motivated. All your employees in one place will encourage them to participate, generate ideas, boost employee engagement and employee retention. Also, the inter-department communications will become really smooth through such tool, which will also improve employee satisfaction. Using an employee app for internal communication puts everything in one place, creates flexibility to work from anywhere, across mobile devices and desktop computers, making it easy for employees to reach their peers and access key data. There are some great tools like Slack, Microsoft Teams, and Intranet platforms like Sharepoint, Unily, Beezy and Staffbase which can be really helpful in providing transparency to internal communication and keeping teams aligned.
2. Regulate internal communications
There are many ways that some people can take advantage of internal communication tools if they are unregulated. Excess coordination can have its drawbacks too because internal politics might come in way of productive communications. It is why you have to make sure that the rules and policies are in place for internal communications. These rules must be communicated to all employees beforehand and the training session must be conducted to ensure that all employees understand their responsibility and no leg pulling is done in any way over these channels. Internal communications with modern tools give you all sorts of transparency to make sure that no bad things are happening. The admins have all access to communications happening all around the organization so any such mischievous activity can be avoided.
3. Ask for employee feedback
It is very important to make your employees feel valued and by asking for their feedback you are ensuring that your employees feel valuable. Their feedback is really important for all the company steps because your employees are your greatest assets and that’s why you have to make sure that you actually take actions on feedback from employees. Of course, you are under no obligation to entertain all feedbacks, but the ones that are popular among many employees should be considered. These feedbacks can be conducted over your employee apps so that employees value the internal communication tools as management is using them just as same.
4. Lead by example
This is really important because if you want your employees to use any certain tools or channels you have introduced then you have to actually practice that yourself too. This is really crucial because if you will dismiss the use of internal communication tools and go to your employees directly for every little thing then they will be doing the same to you as well. When you will use internal communication tools through the process to get to your employees, they will naturally tend to follow your example.
5. Respect cultural differences
This is also a great factor to let your employees know that they are accepted same as other employees, the world is shrinking and different cultural background people come together to work with you. It is one of your core responsibility to make all the employees feel included irrespective of differences. This will have a great impact on internal communications too, more welcomed employees will have more encouragement to participate fully in the company’s initiatives and to get along with peers too.
Internal communications can always be improved, and you must be flexible about introducing new ways or cutting off the previous ways which didn’t generate expected results. These practices evolve with time and getting along to achieve the best environment is most of what you have to do for being a successful business in the modern world.